MTN Nigeria has denied recent reports being circulated on the media that it had sacked thousands of its workers.
MTN Nigeria has denied allegations by some online media reports the it had sacked thousands of workers at its call centres.
Some blogs had reported that the economic recession had forced the company to massively sack thousands of its workers as the company could no longer pay their salaries.
Responding to the reports, MTN Executive, Amina Oyagbola, said “The reports are incorrect. The second phase of a change-in-vendor process took place last week, offering interested workers the opportunity to join the new call centres owned and operated by the vendor; ISON BPO.
“MTN signed an outsourcing contract with ISON BPO Limited in 2015 following a competitive bid process. Indeed MTN’s call centre operations were outsourced to independent third party agencies since 2008, as part of continued efforts to improve the efficiency and quality of customer service delivery in MTN. This is in line with global best practice for organisations in our industry”.
ISON Group CEO, Pravin Kumar said: “We have been managing MTN’s call centres since last year when the first phase of the transition was carried out, with the second phase taking place at this time.
“We were pleased to have emerged as the new partner to deliver cost-effective solutions, adopting state-of-the-art technology that supports world-class customer service. The drive for efficient customer service delivery without compromising on quality within prevailing economic realities comes with structural adjustments and we work to balance this with the need to ensure the sustainability of our operations."
He said his company has continued to engage with those who are interested in taking up the opportunity to work with ISON under agreed terms.“At ISON, we remain committed to delivering outsourcing solutions to our clients that also provide thousands of job opportunities to members of the communities in which we operate”.
No need to visit
Tonygists just use the android application click for more info
Tonygists android application
Visit some of the website built by tonygists
1. south south penpushers :
south south pen pushers
2. kingdom builders :
Kingdom builders
Tonygists bro:
honest zone
Are You On youtube? subscribe to Hot GIST Channel Latest Updates - @Hot Gist
Are You On youtube? subscribe to Gospel World (which is also owned by Tony Gists) youtube Channel Latest Updates - @Gospel world
Are you on audio mack? Follow Tonygists on audio mack to listen and download to the latest Mfm sermons Latest Updates - @Tonygists
Follow Tonygists on LinkedIn to get more jobs opportunities Latest Updates - @Tonygists
Are You On youtube? subscribe to Honest Ose Channel Latest Updates - @Honest Ose
Are You On youtube? subscribe to Honest Web Solutions Channel Latest Updates - @Honest Web Solutions
Are You On youtube? subscribe to Xtremely Honest Channel Latest Updates - @Xtremely Honest
Are You On Twitter? Follow Us Now For Latest Updates - @tonygists
Are You On FACEBOOK? Like Our Page For Latest Updates - tonygists
Are You On FACEBOOK? Join Our Group For Latest Updates And Interactions - TonyGists
© 2025 Tonygists | Portions are © 2025 Associated Press. All rights reserved. This material may be published, broadcast, rewritten, or distributed.
Share This Post Via
